Shipping and return policies for Soul:r
- Shipping Info
We ship all orders from the UK
Shipping to the UK, the EU, Norway, Switzerland, USA, Canada, Australia, & New Zealand is untracked as standard. If you are ordering from any of these territories and would like your order to be sent via a tracked and insured method of shipping, please add a note to your order and we will be in touch via email to arrange payment of additional shipping costs.
Shipping to the rest of the world is all tracked and insured via royal mail as standard.
EU orders may incur additional Customs/VAT charges which the customer is liable for. These are set at the discretion of the receiving country and not within our control.
If your order is sent untracked, we can not provide any tracking information. We can provide proof of postage upon request for every order sent untracked, but any losses or damages in transit are not our responsibility. If you are concerned about orders not arriving, it is your responsibility to request and pay for tracked and insured postage.
If your order is above 2kg, it will have to go via courier. We are only able to enter one rate for each territory into the Bandcamp settings, so we will contact you regarding excess shipping costs if your order is over 2kg and needs to go via courier.
We reserve the right to request additional funds for tracked postage if your order exceeds a value we deem necessary.
* Important note! If your order is returned after not being collected, we can not refund the costs of postage. We can only resend the order once new postage costs are paid.
* Important note! If you make a mistake with your address we can not help with changing it if the order is already shipped. Please be very careful with entering addresses when ordering.
BEFORE APRIL 01, 2022 ALL ORDERS TO ALL TERRITORIES WERE SHIPPED VIA TRACKED AND SIGNED WITH ROYAL MAIL FROM THE UK AND ARE INSURED.